Resources
Frequently Asked Questions
Below you will find answers to the most common questions you may have
on DNE Resources.
How do we start the new program?
DNE Resources handles 100% of the enrolment to make it a seamless transition to your new energy program.
How are consultants compensated?
Our consultants are salaried and receive commissions through “finder’s fees” given by the energy supplier. There is no additional cost to our clients. Our services are free!
Do I get to choose my energy provider?
We present our clients with the most competitive rates from all of the major energy suppliers within their local service area.
If I have issues with my service, who do I contact?
If you’re having issues with your energy utilities, you should contact your energy supplier directly.
What happens if we have an issue with the invoice?
Contact your DNE consultant with any issues and they will help you find a solution.
How do I pay my bill?
You pay your bill directly with your energy supplier.
What happens if we move or sell the business?
Contact your DNE consultant to facilitate an optimal transition.
What type of support can I expect from my DNE consultant?
We pride ourselves on providing industry leading support. Your dedicated DNE consultant is available for your convenience throughout the duration of your program.
Absolutely! Our consultants are always available to answer any of your questions or concerns when they arise. They can be reached by email or by phone.