Resources
Frequently asked questions
Below you will find answers to the most common questions you may have
on DNE.
Why do I need an energy consultant to broker on my behalf?
Our energy consultants can leverage their relationships and buying power with suppliers to negotiate the lowest rates and choose the right program for you. They are able to educate you on the market conditions, trends, and opportunities to avoid risk in volatile markets. This enables you to save time and money.
Are you a supplier?
No, we’re not a supplier but have developed relationships with major suppliers in every market we work in. This means that we’re not biased toward a particular supplier and therefore provide you with the best options in your market.
What if I don't want to commit to a contract?
Depending on your needs and priorities, we’ll be able to create a custom program that aligns with your needs. Committing to a contract is not always necessary but may be valuable in a volatile market. It all depends on your tolerance for risk and budget.
How do I start a new program?
We handle 100% of the enrolment to make it a seamless transition to your new energy program.
What happens after I sign up?
Our Account Managers will monitor your energy program, regularly contact you to share its performance against the market, discuss any changes in your organization and answer any energy-related questions. We will prompt you to review your program and lock in lower rates when you’re eligible for an early renewal.
How are consultants compensated?
Our consultants are salaried and receive commissions through “finder’s fees” given by the energy supplier. There is no additional cost to our clients, i.e. our services are free.
Do I get to choose my energy provider?
We will present you with the most competitive rates from all of the major energy suppliers within your local service area, giving you the opportunity to choose what’s best for you.
If I have issues with my service, who do I contact?
If you’re having issues with your energy utilities, you should contact your energy supplier directly.
What happens if I have an issue with the invoice?
Contact your DNE consultant with any issues, and they will help you find a solution.
How do I pay my bill?
You pay your bill directly with your energy supplier.
What happens if we move or sell the business?
Contact us to facilitate an optimal transition.
What type of support can I expect from my DNE consultant?
We pride ourselves on providing industry-leading support. Your dedicated DNE consultant is available for your convenience throughout the duration of your program.
Absolutely! Our consultants are always available to answer any of your questions or concerns when they arise. They can be reached by email or by phone.